FAQs

1: HOW  DO I PLACE MY ORDER?

When you finished your items selection. After clicking the add to cart or buy now button and the next steps.

2: DO YOU CHARGE SHIPPING COST?

 Yes we charge £25 shipping per order to UK only.

3: WHAT IS YOUR ORDER PROCESSING and SHIPPING TIME?

 Check out our shipping policy Shipping policy – The Prime Furniture Store

4: WHAT ABOUT RETURN PROCESS AND TIME?

 Check out our return and refund policy Refund policy – The Prime Furniture Store

5: WHEN I GET REFUND?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

6: WHAT ARE THE PAYMENT METHODS YOU ACCEPT?

 We accept all major credit cards including, Shop pay, Apple pay and Google pay etc.

7: HOW SECURE IS MY PERSONAL INFORMATION?

By SSL we secure your personal information.

8: Is there any other way I can contact you?

* Business name: The Prime Furniture Store
* Email: info@theprimefurniturestore.com
* Phone number: 07553251441
* Business address: 35 Lisnawery Rd, Augher BT77 0EH
* Business Hours: Monday-Friday 9am-5pm